Return & Refund Policy

At TopTrust Global Resources, we are committed to your satisfaction. This Return & Refund Policy explains our procedures for returns, exchanges, warranty claims, and refunds for solar energy products.

1. Overview

• Return Window: 30 days from delivery date for most products
• Condition: Products must be unused and in original packaging
• Restocking Fee: 10% may apply for non-defective returns
• Customer Responsibility: Return shipping costs for non-defective products

2. Eligibility for Returns

Eligible Items

• Unopened and unused products in original packaging
• Products with manufacturing defects
• Wrong item shipped
• Products damaged during shipping (must report within 48 hours)

Non-Eligible Items

• Custom-built or custom-configured systems
• Products that have been installed or used
• Products damaged due to improper handling or misuse
• Clearance or final sale items
• Products without original packaging or accessories
• Digital downloads or services

3. Return Process

Step-by-Step Guide

1. Contact Us: Email orders@toptrustglobal.com or call +234 XXX XXX XXXX within the return window
2. Provide Details: Order number, product name, and reason for return
3. Receive RMA Number: We will provide a Return Merchandise Authorization (RMA) number
4. Pack and Ship: Securely package the item with RMA number clearly visible
5. Inspection: We inspect returned items within 5-7 business days
6. Refund/Exchange: Processing takes 3-5 business days after inspection

4. Warranty Information

Product Warranties

• Inverters: 2-5 years warranty (depending on model)
• Solar Panels: 25-year performance warranty, 10-year product warranty
• Batteries: 3-10 years warranty (depending on type)
• Accessories: 1-year warranty
• Installation: 1-year workmanship warranty

What's Covered

• Manufacturing defects
• Premature component failure
• Performance below specified standards
• Shipping damages (must report within 48 hours of delivery)

What's Not Covered

• Damage from improper installation
• Damage from power surges or electrical issues
• Normal wear and tear
• Damage from accidents or natural disasters
• Unauthorized modifications or repairs
• Products sold outside Nigeria

5. Refunds

Refund Processing

• Refunds processed within 5-10 business days of inspection
• Refund to original payment method
• Shipping costs non-refundable (except for defective products)
• Restocking fee (10%) may be deducted

Partial Refunds

• Products with opened packaging
• Products with missing parts or accessories
• Products showing signs of use
• Damaged packaging

6. Exchanges

• We offer exchanges for the same product or store credit
• Price differences will be adjusted
• Exchange requests processed within 5 business days
• Additional shipping fees may apply

7. Shipping for Returns

• Use insured and trackable shipping services
• Write RMA number clearly on the package
• Keep shipping receipt for tracking purposes
• We are not responsible for lost returns
• Return address: TopTrust Global Resources, [Your Full Return Address]

8. International Returns

• Currently, we only support returns within Nigeria
• International customers please contact us for special arrangements
• International return shipping costs are the customer's responsibility

9. Damaged or Defective Items

• Report damaged items within 48 hours of delivery
• Provide photos of damage and packaging
• We will arrange for pickup or provide return instructions
• Replacement shipped after inspection

10. Warranty Claims Process

1. Contact us with product serial number and proof of purchase
2. Describe the issue in detail
3. We may request photos or diagnostic information
4. We determine if repair, replacement, or refund is appropriate
5. Return shipping covered for valid warranty claims

11. Cancellations

• Orders can be canceled within 24 hours of placement
• After 24 hours, order may be subject to restocking fee
• Canceled orders are refunded within 3-5 business days
• Custom orders cannot be canceled after production begins

12. Contact Us

For returns, warranty claims, or questions about this policy, please contact us:

• Email: returns@toptrustglobal.com
• Phone: +234 XXX XXX XXXX
• Working Hours: Monday - Friday, 8:00 AM - 6:00 PM WAT
• Address: TopTrust Global Resources, [Your Full Address]